Adapt to AI Powered Automated Contact Centre Testing platform
10X Faster compared to traditional testing
With this create test sprints and get test results in seconds, Run multiple Sprints at the same time
get results over email or export in Excel or PDF
Enhanced Reporting and Alerts
Enjoy enhanced reporting of all different types of testing done by QuickTest. Alerts can be configured when tests fail.
Multi-channel Support:
Support for traditional voice, digital channels such as Facebook, WhatsApp, Email, Chat, SMS and many more and and customs channels.
Customer Journey Tests:
Our Auto Pilot starts a test with one channel to ensure that customer profiles are linked within contact database and to validate if your holistic view is correctly working.
Comprehensive IVR Testing Tools
To ensure a flawless customer experience, organizations need comprehensive IVR testing tools that monitor production and identify issues fast, automates regression and functional testing, perform load testing, and update test cases when IVR design changes are made.
QuickTest does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
Doesn’t get better than this!
Load and Performance Suite
Thanks to QuickTest, you can now load any channel using any number of interactions in order to spot any potential issues after every major upgrade. You get to also monitor production systems and identify issues proactively, as well as perform load testing to ensure that the IVR and other applications function as designed during peak times.
Our software shows what will happen before the actual change is applied, allowing you to gain full control over the performance of your contact centre QuickTest is also capable to scales up and down when it suits customer needs, ensures that you always see what the exact breaking point of your Contact Centre and that you never disappoint end-users.
Boost the Efficiency of your QA Team.
QuickTest helps you test anything to everything: It could also act as an Agent and handle interactions to create end to end test.
Latest News
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Why invest in Contact Centre Testing?
Your customers deserve nothing short of perfection, and you know this. Providing the best possible customer service ensures a healthy customer experience which in turn
How QuickTest is changing the face of Contact Centre Testing and Quality Assurance
With the changing age of customer expectations, the urge to deliver nothing short of perfection is high. To pace up, companies need to meet or